A specialist in lean production systems (XPS),
a scholar in operations management and international business,
a fan of a better society,
and a novice in most other things.
This is my blog.

Thank you for visiting better-operations.com!
Please share if your like the posts, and comment if you don’t.
It’s all about better operations.

Torbjørn H. Netland, PhD
Chair of Production and Operations Management (POM)
ETH Zurich, Zürich Switzerland

Why this blog?

The world needs more Operations Management. Society at large can profit greatly from utilising our existing knowledge on how to make operations more effective, efficient, fun, and humane. Are you totally happy with the service of your last car overhaul at the garage? – the waiting times at your hospital? – the freshness of the fruit and veggies bought in your local supermarket? – the delivery times of your furniture supplier? – the handling of your building permit application at the local authorities? – the reliability of your public transportation provider? – the speed of the relief logistics during the last natural disaster somewhere in the world? Me neither.  We need better operations.

This blog is also partly my response to the Norwegian PM Stoltenberg’s call for more openness and more democracy after the 22-7-11 Utøya massacre. What do Operations Management has to do with the most shocking incident on Norwegian soil since WW2? Nothing. So what does this Operations Management blog has to do with more openness and democracy? Everything! This is my contribution to a more informed debate; a contrast to the many who—with all rights—express strong opinions in areas they know little about. Most of my blog posts take an explicit basis in scientific literature on production and logistics. Statements and facts are always sought referred.

But no rule without exceptions; some posts reflect my personal viewpoints in issues more important than Operations Management. Enjoy, and remember to leave your likes and comments.

Think the blog posts are too lengthy?

No problem; follow my micro-blogs at Twitter: @tnetland.


Torbjorn Netland_Color_Photo by Felix Vollmer (1)Dr. Torbjørn Netland is a Tenure Track Assistant Professor and Chair of Production and Operations Management at the Department of Management, Technology, and Economics, ETH Zurich.

He has previoulsy held position as associate Professor at the Norwegian University of Science and Technology (NTNU) and Senior Researcher SINTEF Technology & Society, Trondheim, Norway. He has been a Visiting Researcher at the Centre for International Manufacturing at the University of Cambridge, UK, and McDonough School of Business at Georgetown University, Washington D.C.

His research on “Managing Corporate Lean Programs” has been performed in close cooperation with global companies like the Volvo Group, Jotun, Madshus, Kongsberg Defence and Aerospace, and Kvaerner. His research appears in several peer reviewed journals including MIT Sloan Management Review, Jorunal of Operations Management, Production and Operations Management, International Journal of Production Operations Management, and the International Journal of Production Research, among others.

He is an Editorial Board member of the Lean Management Journal and an elected Board Member of the European Operations Management Association (EurOMA). His research has been presented in more than 20 international conferences. He has been an invited Key Note speaker at the Annual LMJ Conferences in the UK, and in numerous seminars and conferences in Norway.

For a professional resume visit the public profile at LinkedIn.

Please get in contact with me if there’s anything we can create together.